Service Plan Billing Update

We are excited to share a significant step to improve your service experience. Constellation Home has recently launched a new billing platform, and we are transitioning service plan customers that are currently on utility billing to our new system. When you transition to our new AutoPay system, you’ll have:

More control over your payment options.
More visibility into payment history.
Automatic and on-time payments.

Enroll in AutoPay

Frequently Asked Questions

What happens if I don't transition my service plan billing to AutoPay?

All customers will be transitioned off the utility bill in the near future. If AutoPay has not been set up, customers will begin receiving paper bills in the mail.

What information do I need to transition my service plan billing to AutoPay?

All you need is your Constellation Home Customer ID. You can find your customer ID here: (Set Up AutoPay link).

How do I enroll in AutoPay?

You can visit ConstellationHome.com/AutoPay or call the enrollment line at 410.918.5168 and a Customer Care representative will assist you with the enrollment process.

What forms of payment can I use for AutoPay?

You can use a credit card, checking account, or savings account to set up AutoPay. All major credit cards are accepted.

If I have more than one service plan, will all plans be billed via AutoPay?

Yes, once enrolled, all service plans will be billed on the elected AutoPay option.

Should I pay the charges on my utility bill after I enroll in AutoPay?

Yes, charges will continue to appear on your utility bill for 1-2 billing cycles, so continue to pay them since our billing dates may be different than the utility’s.

How will the charges appear on my credit card or bank statement?

“Home Services” will appear on your credit card bill or bank statement.